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Deming and Crosby theories are most widely used in quality improvement and in quality management.





What are the major differences between Deming’s theory of profound knowledge and
Crosby’s theory for zero defects? Which one is more suited for healthcare? Justify
you answer.

Do you think hospitals have succeeded in empowering employees on any of these?
Or, is there is still a fear of blame? Explain why empowerment and fear are mutually
exclusive. How should management empower employees?